Unified Collaboration
At Matrix Integration we believe our Unified Collaboration solutions are the key to transforming your business to assist in productivity and all around business process improvements that are at the heart of your organizations’ digital transformation initiatives.
Collaboration is at the heart of almost every part of your business – from products to remote workspaces, to off-site assets, and multi-vendor discussions, to video meetings, and shared storage – these are all part of the expectations for a 21st century office space. We’ll help you stay on the cutting edge to keep your team productive and functioning at a level of efficiency that puts your company one step ahead of the competition.
Teaming
- Persistent Chat Rooms
- Group Chats
- One-to-Many Content Sharing
- Multi-Party Video Calls
- Persistent Group File Storage
- Annotation & Whiteboards
Instant Messaging (IM) & Presence
- 1:1 Content Sharing
- Message Archiving
- Mobility/Remote
- End to End Encryption
- Integration with Other Services
- Real-Time Accessibility
Video
- 1:1 Communication
- Multi-Party Access
- HD Video and Audio
- Multi-Platform Systems
- Content Sharing
- End to End Encryption
Unified Communications
Your existing phone system has likely grown organically over time, and developed a few non-functioning systems along with some frustrating glitches. We’ve been doing “phone systems” for 41 years, so believe us when we say your business will run much more efficiently when partnered with us.
Call Control
- Integrate Existing Systems or Services
- Unified System for Internal & External Communications
- Automated Call Distribution (ACD)
- Single Number Reach
- Toll Fraud Prevention
- E911, Emergency Response Systems
Voicemail Systems
- Interactive Voice Response (IVR)
- Auto Attendant
- Unified Messaging
- Toll Fraud Prevention
User Endpoints
- Immersive Systems for Phone, Desktop & Mobile Device(s)
- Persistent Support 7 Days a Week
Due to COVID-19, education is changing across teaching, learning, and administration. Students are more digitally engaged than ever before, and teachers reach students in a variety of places through remote access and distance learning.
Matrix is proposing a Classroom of the Future solution consisting of Cisco Webex with Telepresence Endpoints. With Cisco Webex, a better education experience can be delivered in the classroom or remotely. Cisco Webex and Telepresence Endpoints is a combination that will take your classroom into the future, allowing teachers to teach and students to learn from anywhere. Together, Cisco Webex and Endpoints offer HD audio and video, transforming virtual classrooms into lifelike experiences for students and teachers.
With these services, teachers can keep collaborating before, during, and after lessons with 1:1 and group messaging, rich content- and file-sharing, video calls, and more that will make the digital classroom conducive to learning.
Contact Center
Your call center is the face of your customer service, and we like making your face look good. Our superior technology offers you full control of your contact center while freeing you from the burden of processes that should be automated. We’ll bring your call center to peak performance and efficiency, allowing you to focus on growing your business.
- Wallboard Solutions
- Call Reporting & Recording
- Workforce Management
- Supervisor/Agents – Local & Remote
- Scalability
We offer both cloud-based and on-premise solutions to keep you flexible, plus maintenance and upgrades that will keep you on the cutting edge. Partnering with Matrix Integration offers you the security, efficiency and scalability you need for your business to operate at optimum performance.
