Managed IT

Your always-there IT experts

Choosing MiAssurance for managed IT means giving your future self the gift of peace of mind, control, and time back in your world. You don’t have to call us when you need us, because we’re already there, acting as your IT team. And that team is focused not just on what you need today, but also getting you where you’re growing to.

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Office employee with Matrix Aura around her, at the office, talking over their laptops.
Two colleagues collaborating at a computer, analyzing what’s on-screen.

Do you struggle with these IT problems?

  • I need an IT manager who can handle everything, so I can focus on growing my business
  • I need a trusted expert to take the IT burden off my shoulders so I can breathe easy
  • I want an IT solution I can rely on, giving me peace of mind and confidence in our tech
  • I’m tired of dealing with unreliable IT, downtime, high costs, and the endless need for tech knowledge
  • My team and I are frustrated and anxious about data loss and security threats
  • I’m the go-to IT person, and it’s taking a toll. I need support so I can focus on what I do best
  • Our company is growing and our IT needs are outpacing our capabilities

You don’t have to go it alone. With Matrix on your side, you can free up your time and energy to do more of your best work. Let’s talk more about your specific needs.

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Managed IT OFferings

What you get with MiAssurance

 

MiAssurance is your managed services go-to for IT expertise you can trust to get the job done. We’ve honed this package to cater to organizations like yours, who need an expert partner to plug in as your IT team. For a flat monthly fee per user, you get all of the following services.
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Unlimited Help Desk

Your end users get direct, unlimited access to expert helpdesk support, so you can focus on what matters.

IT Manager entering a hard disk into the data center.

Network Monitoring

Our systems will constantly monitor your network and automatically detect issues when they arise. 

A woman inspecting IT datacenter hardware, scrolling her laptop for information.

Reactive Repair

Matrix engineers are ready and able for remote or onsite repairs as they arise. 

An office employee listens intently to his colleague.

Backup Testing

We’ll frequently test your backup systems to ensure you don’t run into downtime or lost data.

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Updates and Patching

Your Matrix team will stay on top of your software and licenses, so you’re always up-to-date.

Two colleagues talk in the office, collaborating on a solution.

Performance Tracking

Together, we’ll review your IT health on a regular basis and outline a growth path for the future.

Additional Solutions

This is your IT. You should be in charge of which services you need and which you don’t. That’s why Matrix offers additional solutions, so you can customize how we work together. 
 Proactive Support

 Experts who look ahead for you

If you don’t need fully managed IT services but still want experts to look around corners for you and tackle issues before they become problems, our co-managed Proactive Support was made for you.

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 why matrix

A difference that you can feel, and we can prove
97.1
%

Support Services
Satisfaction

95
%

Project Implementation
Satisfaction

68.1

Client NPS
(World Class)

our process

Matrix Action Plan (MAP)

How do we guide you to your best decisions?
It starts with outlining your MAP.
  • A man reclining in a white chair, facing a wall of ideas on notecards.
    Define Your Destination

    These are your short-term and long-term goals, what you’re hoping to achieve in your organization and in your daily life at work.

  • Two colleagues talk in the office, collaborating on a solution.
    Choose the Best Path

    We outline your options, the pros and cons, and our recommendations, and work with you to choose what’s best.

  • A man sitting at his desk, checking his phone with a smile.
    Report and Adjust Along the Way

    You never have to wonder how it’s going; you’ll get frequent reports on progress and proactive recommendations for what to do next.

  • Two colleagues shake hands after deciding on a strategy
    Reach Your Destination

    Together, we’ll help you expand your business, secure your data, and achieve a new level of IT maturity in your org.

  • Colleagues collaborate at a workstation, one taking handwritten notes, one using their keyboard.
    Set Your Sights on the Next Destination

    Once you reach the top of one peak, you can better see the others in your path; there’s always more room to grow.

Hear it right from customers like you
We trusted Matrix Integration to take us to the next level, allowing us to focus on patient care. Partnering with Matrix Integration has removed the need to hire a full-time technologist, and we have peace-of-mind knowing that our system and patient data is safe and secure.
Jane Farmer, Practice Manager, Orthopedic Surgery & Sports Medicine
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In the hospitality industry, service is everything. Our partnership with Matrix gives us the peace of mind that Hotel Nashville can handle just about any communication challenge with speed and agility.
Kevin Ault, Vice President and General Manager, Hotel Nashville, Inc.
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Matrix has always been there for us.
Vice President, Regional Bank
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No matter what you need, let’s start with a conversation

Whether you need a very specific question answered or just want to know more about what we could accomplish together, your Matrix team is ready to dive right into your systems, your goals, and your biggest pain points. Let’s start by putting it all out there on the table. 

Serving Indiana, Kentucky, and surrounding areas

Talk to our team: +1 (800) 264-1550

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