Your IT Operations are complex, constantly moving and shifting as your technology evolves. As a business owner, it is your responsibility to make strategic decisions about overall efficiency and allocating those tasks and responsibilities elsewhere. Managing to those and deciding which issues you want off your plate is one of the rare joys of IT.
Matrix Integration’s managed services give you budgeted IT, direct access to Matrix Technical Assistance Center engineers, remote cloud enabled management with 24/7/365 monitoring, a consultative business strategy with a predictable long term roadmap, comprehensive client infrastructure documentation, As-A-Service offerings, and finally a single IT source.
Finally, IT Support that allows you to put the focus back on running your business.
Matrix Technical Assistance Center Support
The Matrix Technical Assistance Center (MTAC) provides these services that allow our clients relief from the everyday mundane tasks that keep you from your strategic business priorities. Give yourself the necessary time to fully know your business, your budget and what your business needs are.
Remote Monitoring and Management (RMM) Solutions – RMM technology gives IT service providers the ability to manage more clients than traditional break/fix IT providers, and to do so more efficiently.
Core Infrastructure –Your servers and workstations, network devices, virtual infrastructure, and device availability are all handled for you.
Ticketing and Tracking –Provide real time information about monitored equipment, and a means of entering and tracking trouble tickets, all from a central knowledge base repository.
Incident Management – Restore users to normal standards and acceptable service levels as quickly as possible, minimizing business impact.
Problem Management – Minimize the adverse effect of incidents and problems caused by errors in the infrastructure, and proactively prevent the occurrence of further errors.
Service Management – Remove unacceptable levels of service within a constant cycle of real-time IT service reviews.
Antivirus-as-a-Service (AVaaS) – Our lean hosted solution is easy to use and provides complete user protection with antivirus, antispam, web security, ransomware protection and data security.
- Unified Threat Management-as-a-Service (UTMaaS) – Proactive enforcement through cloud-delivered global visibility predictively blocks malware in the office or on the go.
Backup-as-a-Service (BaaS) – Using the highest levels of compression and encryption available, Matrix enables businesses to automatically protect digital information and restore it at any time from any location.
The Main Benefits of Managed Services:
With our managed services we are confident that our strategic solutions and IT Management services can help you get the highest return on your overall technology investment.
As leaders in the technology industry, we will optimize your IT investment, reduce technology-related stress and allow you to bring your focus back to the core business needs. When you don’t have to think about computer network maintenance and IT Support, you can concentrate on achieving your yearly goals.
Rapid response is important when dealing with a down issue and Matrix is on it!”
Daniel C. Eby, D.O. PC, Huntington University