Whether you are a business owner or executive, you’ve likely spent the past few years responding to a never-ending set of challenges including a global pandemic, shifting employment market, inflation, and hostile political climates. Adapting to a single change can be stressful enough. Remaining focused on business strategy while making accommodations for all the changes around us can be especially taxing.
Learning the importance of how to pivot in these situations is incredibly important to the integrity of your business. Of course, the ultimate goal is adjusting the game plan with minimal downtime and loss, while continuing to move forward for the long-term future. How is this possible in today’s world of constant change and challenge? The answer is Agility. When organizations focus on becoming more agile, ownership and management are well-positioned to quickly adapt and respond to altered markets and environments.
Building a customer-focused culture is the first and most important step toward achieving organizational agility. When small to medium sized businesses (SMBs) have flexible systems in place for rapidly adapting and responding to changes resulting from disasters, a pandemic, evolving markets, employment issues, inflation and more – they are able to thrive without the shock and disruption of radical changes and adjustments.