Proactive Support

Your IT crystal ball 

No matter how efficient your IT team is, there are always going to be issues you didn’t see coming, tasks that are outside your wheelhouse, and not enough time to address it all. With Proactive Support, your Matrix team regularly looks around corners for you, heading off problems before they become crises and helping you prioritize your immediate, near, and future actions.

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A man with the Matrix Aura around him, makes a presentation from his laptop.
Two colleagues collaborating at a computer, analyzing what’s on-screen.

Do you struggle with these IT problems?

  • I don’t want fully managed IT, but I need to offload certain tasks

  • I need more time and resources to manage my IT effectively

  • I need less noise and more strategic guidance for my IT operations

  • I need a better understanding of my IT needs and how to address them

  • I need technical expertise that I don’t have on my team

You don’t have to go it alone. With Matrix on your side, you can free up your time and energy to do more of your best work. Let’s talk more about your specific needs.

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What you get with Proactive Support

What’s been on your list but keeps getting pushed off for other priorities? That’s exactly the sort of thing Proactive Support helps you hone in on and resolve – even if your team doesn’t have any extra capacity. 
A woman inspecting IT datacenter hardware, scrolling her laptop for information.
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No matter what you need, let’s start with a conversation

Whether you need a very specific question answered or just want to know more about what we could accomplish together, your Matrix team is ready to dive right into your systems, your goals, and your biggest pain points. Let’s start by putting it all out there on the table. 

Serving Indiana, Kentucky, and surrounding areas

Talk to our team: +1 (800) 264-1550

our process

Matrix Action Plan (MAP)

How do we guide you to your best decisions?
It starts with outlining your MAP.
  • A man reclining in a white chair, facing a wall of ideas on notecards.
    Define Your Destination

    These are your short-term and long-term goals, what you’re hoping to achieve in your organization and in your daily life at work.

  • Two colleagues talk in the office, collaborating on a solution.
    Choose the Best Path

    We outline your options, the pros and cons, and our recommendations, and work with you to choose what’s best.

  • A man sitting at his desk, checking his phone with a smile.
    Report and Adjust Along the Way

    You never have to wonder how it’s going; you’ll get frequent reports on progress and proactive recommendations for what to do next.

  • Matrix-MAP-4-ReachYourDestination
    Reach Your Destination

    Together, we’ll help you expand your business, secure your data, and achieve a new level of IT maturity in your org.

  • Colleagues collaborate at a workstation, one taking handwritten notes, one using their keyboard.
    Set Your Sights on the Next Destination

    Once you reach the top of one peak, you can better see the others in your path; there’s always more room to grow.

 why matrix

A difference that you can feel, and we can prove
97.1
%

Support Services
Satisfaction

95
%

Project Implementation
Satisfaction

68.1

Client NPS (World Class)

Hear it right from customers like you
"The decision to go with proactive support has made a big impact on our company. It freed up our IT team to take care of more major projects and day-to-day support."
Midwestern Information Systems company
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“Matrix’s ability to dissect the project planning process, apply it to our environment, guide the project management process and shape team collaboration was done in a very professional and effective manner. The bond and trust that you have established with the team was nothing like I have seen before and I am very glad to have the legacy of what you have established to carry our existing and new projects forward to completion.”
David Evangelista, Director of IT, Abound Federal Credit Union
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“As technology evolves, it is difficult for Spalding University to add new full-time positions or retrain employees. With Matrix Integration as a part of our team, we have access to expertise in a number of areas, and that keeps us on the cutting edge.”
Ezra Krumhansl, CIO, Spalding University
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