Springs Valley Bank & Trust
Company

With four banking centers based in Jasper, IN, Springs Valley
Bank & Trust prides itself on providing a superior customer
experience, bringing a modern technological philosophy by
using technology wisely.

With a goal of being a bank customers want to come to, Springs Valley
Bank & Trust faces the challenges of today’s increasingly technology-
driven banking landscape to maintain the level of customer service
excellence that larger banks provide.

Customer Profile

Serving businesses and residents in Orange and Dubois counties in Southern Indiana. Population of approximately 62,000.

Primary Services

Savings, loan, and trust services to business and consumers.

Important Stats

$275 million in assets
Founded in 1905
84 employees

Goals & Objectives

Springs Valley Bank & Trust has long held the goal of maintaining external customer service excellence leading to organic growth, and updating and upgrading their line of business applications, policies and procedures. With a large slate of electronic services, they strive to balance modern online banking features while still knowing their customers by name.

In 2012, management realized that in order to stay competitive with much larger banks, Springs Valley Bank & Trust needed to make some key infrastructure upgrades. In order to better understand and serve their clients, they needed to make improvements to simplify and streamline the customer experience and reduce inefficiencies both internally and externally.

Solutions Overview

Springs Valley Bank & Trust partnered with Matrix Integration to develop a suite of solutions that would leverage technology to make the necessary improvements, align personnel and skill sets to IT throughout the organization, and improve staff effectiveness to decrease daily responsibilities.

  • The Problem
  • The Solution
Rectangle02
Rectangle02
Rectangle02
Rectangle02

  • Current servers and software were inadequate and outdated leading to inefficiencies in daily operations.

    Current servers and software were inadequate and outdated leading to inefficiencies in daily operations.

    Springs Valley Bank & Trust required a third-party disaster recovery system with active colocation for their line of business applications and users.

    Outdated telephone systems lacked modern teleconferencing and office management features leading to extra travel time and expenses for regular, all-staff meetings.

    Employee-to-customer inefficiencies led to a reduced customer banking experience.

  • Data Center Virtualization – Legacy servers were replaced with a new set of Hewlett Packard Enterprise business class servers, storage and networking infrastructure, as well as VMware products.

    Data Center Virtualization – Legacy servers were replaced with a new set of Hewlett Packard Enterprise business class servers, storage and networking infrastructure, as well as VMware products.

    Disaster Recovery & Active Colocation Facility in French Lick – The new Hewlett Packard Enterprise servers, storage and networking infrastructure also protected against disaster and planned downtime.

    Conversion to IPT Telecommunications Systems – Springs Valley Bank & Trust’s legacy phones were replaced with a state of the art Mitel telecommunications system that expanded beyond simple voice communication.

    End-User Desktop Virtualization Project – VMware Virtual Desktop Infrastructure facilitated significant improvements in the efficiency of technical support, managing access security and customer mobile banking solutions.

TESTIMONIALS

What our Clients are Saying

ServicePAge-MiProtection_matrix

Management of our network is much easier now. The streamlining of our infrastructure and the upgrades in security and backups mean that we can focus on supporting our company as it continues to grow.

IT Manager,
Global Automotive Supply Chain Company
ServicePAge-MiProtection_matrix

It was a pleasure to work with Matrix. They were very knowledgeable about all aspects of the installation, easy to communicate with and able to resolve any questions or issues.”

Jeff Payne
NTN Driveshaft Anderson
ServicePAge-MiProtection_matrix

Everything was specified as planned and the ordering process was very quick and easy. The Matrix team was very polite and professional and completed the work in 1 day versus 2. Overall I highly recommend Matrix for any networking needs!”

Jesse Harvey
Tri-County Career Center
ServicePAge-MiProtection_matrix

The Matrix team is always very professional and their technicians are world-class solution providers.”

Virgil Rasche
Hampton Inn Evansville/Airport
ServicePAge-MiProtection_matrix

Thanks to the Matrix team, the project ran smoothly from beginning to end with no disruption of service and we experienced no problems after the installation.”

John Louden
Lexington Fayette County Health Department
ServicePAge-MiProtection_matrix

I’m extremely thankful to be in a strategic partnership with Matrix Integration. Their technical expertise, leadership, and attention to detail, along with our industry leading solutions and technologies will ensure that we are offering the best in class solutions to their end users and customers. They are the true definition of a “partner” and care about the entire ecosystem.”

Steven DeMarzio
Trend Micro

Results Overview

Through the adoption of these technological improvements, Springs Valley Bank & Trust has been able to implement and support many of the modern banking features of larger financial institutions.  These upgrades have:

  • Enhanced disaster recovery capabilities and client data security
  • Reduced IT overhead and kept costs down by not increasing technical staff
  • Given customer facing employees more reliable systems to service customers at teller locations
  • Enabled bank staff to work more efficiently, and reduce internally required travel between locations

All of these changes add up to one thing: improvements in their ability to exceed the banking needs of their customers, while providing the personal attention they have come to expect.

We are Your Technology Partner

Matrix Integration’s expertise and access to cutting-edge technology positions us to provide the right
technology solutions for the critical challenges you face.

Contact Us